FAQ
Are you a manufacturer or a trading company?
We are a specialist manufacturer based in Quanzhou, Fujian, China, with over 20 years of dedicated experience in producing undercarriage parts and GET (Ground Engaging Tools) for excavators and bulldozers. We are not a trading company. We operate our own modern, ISO9001 and SGS-certified factory with a team of over 100 employees, including 20+ technical engineers, handling everything from R&D to final inspection.
What brands are your undercarriage parts compatible with?
Our product range is engineered to be fully compatible with the market’s leading OEM brands. This includes, but is not limited to:
-Caterpillar
-Komatsu
-Hitachi
-Kobelco
-Daewoo (Doosan)
-Hyundai
-Liebherr
-Case
-John Deere
-Sumitomo
-Samsung
-Kato
-Mitsubishi
We supply high-quality replacement parts for a vast range of models from these manufacturers.
How do you control and guarantee your product quality?
Quality is the foundation of our business. We enforce a strict quality control system through several key processes:
Certification: We are ISO9001 and SGS certified.
Technical Expertise: Our 20+ person technical team oversees material selection, forging, heat treatment, and machining.
100% Inspection: Every single component undergoes rigorous dimensional and structural inspection before it leaves our factory to ensure perfect fitment and superior durability.
OEM Standards: As an OEM supplier to numerous international brands, we manufacture all parts to meet or exceed original equipment specifications.
Do you provide OEM or customized services?
Yes. A significant part of our business is providing OEM services for global machinery brands. Furthermore, our strong R&D and engineering team is fully capable of developing customized solutions. Whether you need parts engineered for a special application, specific material requirements, or private-label branding for your distribution network, we can support your request.
What is your warranty policy?
We stand confidently behind our products. We offer a comprehensive manufacturer’s warranty against defects in materials and workmanship. The specific warranty period (typically based on operating hours or months, whichever comes first) varies by product line (e.g., track rollers, track chains, idlers). Please contact our sales team for detailed warranty information on the specific parts you are interested in.
What is the typical ordering process and lead time?
To place an order or request a quote, you can contact us directly via email (sale@chinadingtai.com) or WhatsApp (+8618211414838) with your required part numbers, machine models, and quantity.
Quotation: Our team will provide a quote promptly.
Lead Time: Standard production lead time is typically 20-30 days, depending on the product and order volume. We also maintain a large inventory of common parts for immediate (ex-stock) shipment.
Shipping: We ship globally from major Chinese ports (like Xiamen) and can arrange logistics to your designated port or warehouse.