Can my undercarriage parts supplier provide their key performance metrics like OTD and quality rate?
Understanding how reliable and high-quality your suppliers’ products are can be a game-changer. As someone interested in spare parts procurement 1, I always look for clear metrics that showcase supplier performance. Key performance indicators (KPIs) 2 such as On-Time Delivery (OTD) and quality defect rates are standard measures suppliers use to assess efficiency and reliability. …