Can my undercarriage parts supplier provide their key performance metrics like OTD and quality rate?

Understanding how reliable and high-quality your suppliers’ products are can be a game-changer. As someone interested in spare parts procurement 1, I always look for clear metrics that showcase supplier performance. Key performance indicators (KPIs) 2 such as On-Time Delivery (OTD) and quality defect rates are standard measures suppliers use to assess efficiency and reliability. …

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What is the return (RMA) process for my undercarriage parts, and who pays for logistics if I need to send them back to China?

Returning parts can be a real hassle, especially when dealing with international shipping logistics 1. I’ve personally had my fair share of frustration with RMA processes 2 and the associated costs that come with them. The process typically starts with contacting the seller to obtain a Return Material Authorization (RMA) number. The logistics cost, however, …

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Can my supplier ‘kit’ undercarriage parts together (e.g., bolts, nuts, rollers) based on my repair needs?

Imagine facing downtime because the right parts aren’t readily available when you most need them. It can be terribly frustrating. That’s why I explored the concept of kitting 1. Kitting undercarriage parts for excavators & bulldozer involves bundling together parts like bolts, nuts, and rollers based on specific repair needs. This service is offered by …

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Can I Have Random Samples from My Undercarriage Parts for excavators & bulldozer Production Batch Sent to My US Office for Approval Before Shipping?

Are you concerned about the quality of your undercarriage parts for excavators & bulldozer before they reach your hands? I was, too, and wanted assurance. This led me to inquire about receiving random samples from my production batch. Receiving production samples ahead of time is a proactive step to ensure that the final shipment meets …

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Will I receive pre-shipment inspection photos of my actual undercarriage parts and container loading?

Pre-shipment inspection photos 1 are critical. Many times, buyers like myself worry about the quality and safety of ordered items. Could these photos solve this anxiety? Receiving pre-shipment inspection photos along with container loading images provides assurance of product quality and shipment integrity. These photos, often provided by suppliers or third-party inspectors 2, ensure that …

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What are the current ocean freight lead times for undercarriage parts to the US (West/East Coast)?

Every company shipping goods overseas worries about delivery times. I recently puzzled over lead times for undercarriage parts for excavators & bulldozer shipped from China to the US coasts and experienced delays due to global shipping issues 1. Undercarriage parts shipped to the US West Coast currently have a lead time of 30 to 40 …

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Cat & Hitachi Undercarriage Parts | Excavator Supplier | Manufacturer
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